
FAQ
Can I include more than one child, or a pet?
Can I include more than one child, or a pet?
Yes — kids together and pets are some of our most popular illustrations. For the cleanest result we recommend a photo where everyone is clearly visible and close together. There is no extra costs to include more than one person in the image
Can I see my design before I pay?
Can I see my design before I pay?
Yes — and this is what sets us apart. Most sellers make you place an order and then wait for a proof to land in your inbox. With us, you preview your finished illustration instantly on screen, tweak it if you want, and only check out once you're happy.
What kind of photo works best?
What kind of photo works best?
For the best result, upload a clear, well-lit photo where the face (or subject) is easy to see and not too far away. Higher resolution is always better. Avoid heavy shadows, sunglasses covering the eyes, busy backgrounds, or very small/blurry images.
What is the product made of?
What is the product made of?
The digital version is emailed while the physical version has a high quality 350 gsm photo print that is framed in A4 size
When will I receive my order?
When will I receive my order?
Our standard shipping takes 10 business days on average. You can also upgrade to Express Shipping for a 8 Business Day delivery. If you need it sooner, kindly first contact us and we can check if we can meet your deadline
Do you offer pick-up?
Do you offer pick-up?
No, our location doesn't support pick-up but we deliver all across Australia.